Help Desk Technician

A Help Desk Technician is vital to the IT workforce because they provide technical customer support and troubleshooting services to end-users needing help with their computer hardware or software. A Help Desk Technician also writes training manuals and train computer users on various technical products. A Help Desk Technician does daily performance checks to keep technologies up to date and running smoothly.

Alternative IT Job Title: Customer Support Technician

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