What does an IT Administrator do?

Compared to, say, NASA Command Pilot or Memory Augmentation Surgeon, the humble two-worded title of IT Administrator may not sound the most exciting or complicated job in the world. Still, it would be a mistake to let that fool you as it’s one of the most professionally adaptable and important job titles out there. Why is that? What do you need to become one? What does the job actually entail? And where can it take you in your career?

Where is an IT administrator likely to work?
Given that pretty much every job these days – bar perhaps, say, a lumberjack – will largely require some form of IT support… basically <<anywhere>>. Career opportunities for an IT administrator are virtually limitless because they are in demand everywhere. Want proof? Well, even a small cross-section of the current Jobsite vacancies for IT administration jobs includes roles with companies specialising in Research & Development, Data Security, Digital Media, Financial Services, Telecommunications, Education, Insurance, Retail, Design & Manufacturing and even Biomedical Software.

Cloud Computer Systems and Network Administrator (CCSNA)

The role of a Cloud Computer System and Network Administrator is to optimize network software, support operations, and maintain cloud infrastructure. In some organizations, their responsibilities are revolving around implementing and maintaining communication and hardware connections. Building a career in this field, candidates have a degree in computer science with an assortment of skills and experience in network engineering as well as deep knowledge of DHCP, NAT, DNS, routing, network protocols, and TCP/IP.

Cloud Product Manager
A Cloud Product Manager’s responsibility revolves around performing product planning for cloud-based offerings – product concept and strategy documents; identifying product positioning and allowing sales processes. They must have a Bachelor’s degree in business or computer science alongside working experience with a software development company.

Cloud Sales Manager
Cloud sales managers are responsible for developing and increasing outsourced cloud business with C-suite executives within mid-size and enterprise-level customers. They must have a Bachelor’s degree in business administration with experience in client-facing roles, understanding or experience in forming strategic partnerships with all-sized corporations and the ability to travel over 50 percent of the time on the job.

Preventative printer repair & maintenance tips

If you have ever been in a situation where you needed to print an important document immediately, you know that this is generally the time your printer will not work. A broken printer is frustrating and can be costly.

Giving your printer regular maintenance extends the life of your printer and ensures that it is in perfect working order when you need it the most. Follow these four important tips to keep your printer ready to give you high-quality prints and uninterrupted jobs at all times.

The printer technician of HP is responsible for identifying, resolve and maintain equipment and accessories in optimum operating condition.

Keep Software Updated
When you install your printer software on your computer, it is not a one time only operation. As with all technology, the constant change makes it necessary for the occasional update to fix problems that arise. Be sure to frequently check your printer software for updates. Neglecting to update your printer software can cause problems that result in your printer failing to communicate properly with your computer. Check your computer settings to determine if it can automatically check for and install printer updates.

Future of SD-WAN: Where next?

We believe that SD-WAN under its current definition is not an end in itself. All indications are that enterprises are becoming increasingly cloud-centric, and we see no sign of this trend reversing. SD-WAN will no doubt be a key component of the multicloud ecosystem – but it will require an evolution beyond the confines of what is currently being packaged and sold.

In short, existing SD-WAN offerings are just the first step on a longer journey towards integrated, software-driven WAN operations and networking on a broader scale. Enterprises and vendors planning SD-WAN rollout would do well to consider how that evolution could unfold.

Learn more: SDN vs MPLS - The Difference in the Details

As with any new technology, there are multiple pathways that this evolution could follow – none of which are yet well-understood. STL Partners has identified three emerging evolution pathways, which we explain in detail below. The options are:

  1. SD-WAN used as the first step towards SD-Branch: SD-WAN is deployed as a stepping stone technology towards more advanced, integrated management of enterprises’ LANs and branches alongside the WAN.
  2. SD-WAN sold “as a Service”: SD-WAN starts to be offered as a more fully cloud-based software service, free from vendor or hardware-based constraints
  3. SD-WAN used as an enabling component of edge/IoT platforms: SD-WAN features and infrastructure are integrated with service providers’ edge computing and Internet of Things (IoT) platforms, with sales focus on enterprise automation and process optimisation, rather than the SD-WAN component itself

SD-WAN explained: The ultimate guide to SD-WAN architecture

The software-defined wide area network (SD-WAN) is a quickly maturing technology widely adopted by enterprises and organizations as a cost-effective way to connect branch offices to their own data centers and to SaaS and other cloud-based applications.
This guide to SD-WAN links you to articles that will walk you through all things SD-WAN. The collection explains the basics of SD-WAN technology, how it works, buying options, planning for implementation, best practices and troubleshooting advice. This guide also offers insight into how SD-WAN architecture will evolve over the next few years.

Articles in this guide cut through the confusion the range of SD-WAN options might present and help enterprises make informed decisions about how SD-WAN fits into the organization’s network environment. Don’t forget to click on the links throughout this article to learn even more about SD-WAN technology.

Introduction to SD-WAN
The wide area network (WAN) has always posed significant challenges for organizations with distributed workforces. The need for fast and reliable application performance, the high cost of dedicated network circuits and the complexities of day-to-day tasks such as configuration, monitoring and management are all magnified across a WAN. Whether an organization grows organically or through mergers and acquisitions, it can be challenging for IT teams to deploy edge gear quickly to connect users to business applications.

Network Engineer duties and responsibilities

  • Design and deploy company LANs, WANs, and wireless networks, including servers, routers, firewalls, load balancers hubs, switches, UPSs, and other hardware
  • Configure, tests, and maintains LAN/WAN equipment and related services
  • Identifies, diagnoses, and resolves network problems
  • Architecting, creating, managing and maintaining Network, Server and PC health for clients (as defined by SLA)
  • Managing existing and deploying new system configurations, including Windows Server, Virtualization Systems, Mobile Devices, Mobile Platforms and Desktops (Windows and MAC)
  • Provide Tier 2 and 3 support for internal and external customers
  • Provide formal corporate communications on directional changes or changes that will impact existing services
  • Select and implement security tools, policies, and procedures in conjunction with the company’s security team
  • Monitor and maintain all levels of network security internally and externally
  • Create and maintain comprehensive documentation for all implemented networks

Network Engineer requirements and qualifications

  • Previous working experience as a Network Engineer for (x) year(s)
  • BS/MS in Computer Science, Engineering or similar relevant field
  • Cisco certifications, CCNA, CCNP or CCIE
  • In depth knowledge of TCP/IP
  • Hands on experience with equipment from HP, Fortinet or Cisco
  • Excellent organizational and time management skills
  • Analytical, data driven problem solver

Design and deploy company LANs, WANs, and wireless networks, including servers, routers, firewalls, load balancers hubs, switches, UPSs, and other hardwareConfigure, tests, and maintains LAN/WAN equipment and related servicesIdentifies, diagnoses, and resolves network problemsArchitecting, creating, managing and maintaining Network, Server and PC health for clients (as defined by SLA)Managing existing and deploying new system configurations, including Windows Server, Virtualization Systems, Mobile Devices, Mobile Platforms and Desktops (Windows and MAC)Provide Tier 2 and 3 support for internal and external customersProvide formal corporate communications on directional changes or changes that will impact existing servicesSelect and implement security tools, policies, and procedures in conjunction with the company’s security teamMonitor and maintain all levels of network security internally and externallyCreate and maintain comprehensive documentation for all implemented networksNetwork Engineer requirements and qualificationsPrevious working experience as a Network Engineer for (x) year(s)BS/MS in Computer Science, Engineering or similar relevant fieldCisco certifications, CCNA, CCNP or CCIEIn depth knowledge of TCP/IPHands on experience with equipment from HP, Fortinet or CiscoExcellent organizational and time management skillsAnalytical, data driven problem solver

How Planning User Journeys Can Improve Your Service Desk

The service desk is all that most users see their IT service provider. Consequently, it’s often how they experience your service desk that determines whether or not you earn a reputation for excellence.

Even if IT services never failed, you’d still need a service desk. Organizations have to manage all sorts of interactions with their users. They have to deal with service requests from customers who want new equipment or access to services; to answer questions from people who don’t know how to use services, or to handle general queries and complaints.

Many of the organizations I work with understand this, and they work hard to give their users the best possible experience when they contact the service desk. Staff are trained to be polite and to empathize with users who may be stressed by IT failures. Knowledge is provided to help service desk agents provide fast resolutions to most routine incidents. Self-service portals enable tech-savvy users to resolve their own issues quickly and efficiently. All of this helps form a great impression of the service desk, and so of the organization.

Help Desk Technician

A Help Desk Technician is vital to the IT workforce because they provide technical customer support and troubleshooting services to end-users needing help with their computer hardware or software. A Help Desk Technician also writes training manuals and train computer users on various technical products. A Help Desk Technician does daily performance checks to keep technologies up to date and running smoothly.

Alternative IT Job Title: Customer Support Technician

# of Google Searches = 1,100

How to become a network administrator

Computer networking is at the heart of every business, home, and life. With the rise of artificial intelligence (AI), machine learning, Internet of Things (IoT) devices, blockchain technology, and advanced analytics, networking is evolving faster than ever.

Nearly half (44%) of IT professionals cited upgrading network systems and foundations as a top priority in 2019, said TechTarget’s IT priorities survey. This increase is largely due to the influx of data in organizations, with companies relying on strong networks to transport and process data.

Read more: Linux System Administrators 

With four out of five IT professionals believing digital transformation is necessary for business survival, businesses will need reliable networks to conduct such projects. However, organizations must have the staff to support these networks.

As one of the 13 most in-demand tech jobs in 2019, according to CIO, network administrators are sought-after careers in the tech world. Network administrators (net admins) coordinate, operate, implement, and troubleshoot network hardware and software for an organization.

Skills for Computer Repair Technician Roles

To be considered for hiring for the role of computer repair technician, most companies and organizations will require you to have certain qualities, skills, knowledge, and qualifications.

Below are major requirements you may need to meet to be eligible to work as a computer technician:

  • Have completed High School education with a Diploma or possess GED
  • Possess valid driver’s license
  • Completion of one year technical or trade school in computer technology or electronics or equivalent work experience
  • Strong knowledge of IBM and MacIntosh workstations, associated peripherals, and fundamental operating principles
  • Strong working knowledge of LAN/WAN components, application, essential operating principles, as well as knowledge of network printing
  • Possess relevant professional certifications for repairs of varieties of peripherals, microcomputers, LAN/WAN components, as well as low-voltage cabling such as IBM, Apple, Hewlett Packard, MacIntosh, Epson, and Dell
  • Strong ability to collaborate effectively with other professionals in a cooperative team environment, sharing responsibilities and workload
  • Excellent communication skill (both verbal and written) to be able to relate effectively with all levels of personnel in the organization
  • Ability to provide excellent customer service by relating with customers in a professional and courteous manner
  • Must be physically fit and be able to lift weight of up to 65 pounds to chest height.

Conclusion

The computer repair technician job description sample and information provided in this post will be useful to employers looking to hire for the position.