A VINCI Energies brand, offers its customers in various markets a comprehensive range of ICT solutions and services spanning business applications and data analytics, enterprise networks and digital workspaces, datacenters and cloud services, telecommunications infrastructure and cybersecurity.
Axians became a Cisco HCS customer in 2015, providing cloud collaboration services to its network of customers. At the time of purchase, Axians’ Cisco HCS platform was managed by Cisco Unified Communications Domain Manager (CUCDM). Over the next 3 years, Axians successfully grew its HCS platform, offering UCaaS to customers across the Netherlands.
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In 2018, when Cisco announced the end of life for CUCDM, Axians took the decision to transition away from CUCDM, with the aim of addressing two critical factors:
Axians wanted to reduce the level of manual administration on its Cisco HCS platform by introducing higher levels of automation
Axians was keen to integrate its Cisco HCS platform into other business systems to offer a richer suite of UC services in a more seamless way
After evaluating other products on the market, Axians chose to transition from CUCDM to VOSS-4-UC.
To address Axians’ desire to improve the levels of automation in its HCS platform, VOSS introduced flow-through provisioning which automates the process of user provisioning by synchronizing users and their UC services with data provided by a customer LDAP server. With flow-through provisioning, VOSS can automate many of the manual MACDs that Axians had been carrying out on behalf of its customers, improving time to resolution and increasing customer satisfaction.
Cisco made a large scale release with CallManager 4.0. Included in this release were numerous new features. Previously IP phones were restricted to only 2 calls per any given line appearance. This caveat was eliminated and IP phones could now have a user configurable maximum (up to 200) number of calls per line appearance. Other features and enhancements of note added during this release were, Hunt group, Malicious call identification, Immediate diversion, Privacy for shared lines and Call barge.
Improved security with media encryption between phones, Multi Level Administration (MLA) allowed delegated administration and Direct transfer allowed a user to select two calls from the same line and connect them together. Call join allowed users to select several calls from a line and conference them together.
Later in the same year Cisco released a minor platform revision as Cisco Call Manager 4.1. This version focused on improved stability and support for even more features. Several utility tools were added as well. Additionally, some of the new features of CCM 4.0 include greatly enhanced conference calling features, enhanced Client Matter Code (CMC) and Forced Account Code (FAC), Multilevel Precedence and Preemption (MLPP) and Malicious Call Identification (MCID). The Dialed number analyzer (DNA) was also introduced which allowed administrators to analyze how dialed strings route calls. CallManager 4.1 also enhances the encryption capabilities first introduced in CallManager 4.0. Additional security enhancements when using Cisco Phones 7940/7960/7970 or 7971 it is now possible to encrypt signaling as well as voice traffic itself.